Shipping Policy

JRS Global, to meet its shipping, and delivery requirements primarily use the services of Canada Post and FedEx. If the shipping destination is outside of Canada and the USA, there may be additional customs and brokerage charges. These charges do not pertain to the Company and would be handled by the carrier who will handle the final delivery. In addition, we also use multiple carriers for LTL freight shipments. Please note that there are restrictions on some products and some products cannot be shipped to international destinations.

The Company will ship on business days, Monday - Friday, which excludes national holidays. Your order may take from 3 to 5 business days to ship from our office. The delivery time would depend upon the carrier chosen to make the transport and its defined terms and conditions. If there is a longer waiting time for shipping and delivery such as orders requiring assembly or international orders, the client will be informed of the same. The Company should reserve the right to take more time when ensuring that your custom order / shipment meets all your expectations and is everything you hoped it would be.

We rely on third-party shipping partners to get your order to your doorstep as soon as possible. For this reason, tracking is not always available. If your order is being sent by a trackable service, these details will be included on your orders page as well as on the shipping email we send you.

The Company reserves the right to bill the customer for additional fees imposed by a freight carrier that has been incurred by the Company in conjunction with delivering the product to you. These additional fees may include extended area surcharge, address change or correction while in transit, oversize box surcharge, shipment intercept, hold for pickup at a terminal and any other unprecedented charges billed to the Company by a freight carrier.

Import duties and brokerage fees for international shipments are also the sole responsibility of the customer.